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	<title>juicypombits &#187; Bits of Albanian Culture</title>
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	<description>savoring life in Albania one kernel at a time</description>
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		<title>Snapshots of Leadership Qualities gleaned from everyday life</title>
		<link>http://juicypombits.com/snapshots-of-leadership-qualities-gleaned-from-everyday-life?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=snapshots-of-leadership-qualities-gleaned-from-everyday-life</link>
		<comments>http://juicypombits.com/snapshots-of-leadership-qualities-gleaned-from-everyday-life#comments</comments>
		<pubDate>Wed, 11 May 2011 18:20:40 +0000</pubDate>
		<dc:creator>Tammy</dc:creator>
				<category><![CDATA[Bits of Albanian Culture]]></category>
		<category><![CDATA[Bits of Leadership]]></category>
		<category><![CDATA[Albanian elections]]></category>
		<category><![CDATA[Creativity]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Patience]]></category>
		<category><![CDATA[Qualities]]></category>
		<category><![CDATA[Wisdom]]></category>

		<guid isPermaLink="false">http://juicypombits.com/?p=503</guid>
		<description><![CDATA[What are important leadership qualities that you value in rising leaders? What are the qualities you hope to develop in those you serve in desiring that they take on greater leadership responsibilities in the future? The following are 3 leadership qualities taken from &#8216;snapshots&#8217; of everyday life here in Albania, essential for cultivating in an [...]]]></description>
			<content:encoded><![CDATA[<p></p><!-- Start Shareaholic LikeButtonSetTop --><!-- End Shareaholic LikeButtonSetTop --><p>What are important leadership qualities that you value in rising leaders? What are the qualities you hope to develop in those you serve in desiring that they take on greater leadership responsibilities in the future?</p>
<p>The following are 3 leadership qualities taken from &#8216;snapshots&#8217; of everyday life here in Albania, essential for cultivating in an aspiring leader&#8217;s life.</p>
<h3><span style="color: #800000;"><strong>PATIENCE:</strong> </span></h3>
<p><a href="http://juicypombits.com/wp-content/uploads/2011/05/patience-for-results.jpg"><img class="frame alignleft size-full wp-image-504" title="Anxious for Election Results" src="http://juicypombits.com/wp-content/uploads/2011/05/patience-for-results.jpg" alt="Patience" width="350" height="513" /></a>In order to truly thrive in Albania, one needs patience. The best snapshot of necessary patience can be seen in these days following May 8th&#8217;s local elections as the results are still being tallied as of today&#8211; <em><strong>3 days later</strong></em>. There was no point in staying up all night on Sunday, watching the news, waiting for a victory celebration for one political party or the other, since the ballots are counted by hand. One box at a time.</p>
<p>As I scanned the newspaper headlines today trying to determine who won, I realized that each newspaper, depending on their political slant, declared different winners for the same position&#8211; simply because the final results have yet to be sorted.</p>
<div style="text-align: left;">Patience is key to leadership. Dealing with difficult people on teams, clearing up misunderstandings, facing obstacles that arise, and making the <em><strong>best</strong></em> decision all require patience.</div>
<p><em> </em></p>
<p><em> </em></p>
<h3><span style="color: #800000;"><strong>CREATIVITY:</strong></span></h3>
<p><em> </em></p>
<p><em> </em></p>
<div><em><strong> </strong></em><strong><br />
</strong></div>
<p>Another key leadership quality gleaned from living in Albania is that of creativity. With the massive amounts of cars on the roads and limited parking space throughout the city&#8211; some open spaces, not quite designed for parking, are turned into parking lots&#8211; thus showing creativity in dealing with this urban dilemma.</p>
<p><a href="http://juicypombits.com/wp-content/uploads/2011/05/creative-parking2.jpg"><img class="frame size-full wp-image-507 aligncenter" title="Creative Parking" src="http://juicypombits.com/wp-content/uploads/2011/05/creative-parking2.jpg" alt="" width="450" height="531" /></a></p>
<div style="text-align: left;">Leaders who can think outside the box, who are willing to explore new possibilities, who aren&#8217;t stuck in the rut of doing things the traditional way are a great asset to an organization or company.</div>
<h3 style="text-align: left;"><span style="color: #800000;"><strong>WISDOM:</strong></span></h3>
<div style="text-align: left;">
<p>I noticed an interesting phenomena a few days before the elections. Small improvements around the city seemed to show up everywhere: <a title="Tom Cruise Look-alike Hubby" href="http://juicypombits.com/about" target="_blank">TCLH</a> mentioned that streetlights had been put up in his parent&#8217;s neighborhood, new road markings dividing lanes were freshly painted, and significant to me since I walk 35 minutes each way to and from our ministry building, were the new pedestrian crossing signs hanging from above.</p>
</div>
<div style="text-align: left;">
<p><a href="http://juicypombits.com/wp-content/uploads/2011/05/wisdom.jpg"><img class="frame aligncenter size-full wp-image-510" title="Wisdom" src="http://juicypombits.com/wp-content/uploads/2011/05/wisdom.jpg" alt="" width="500" height="547" /></a></p>
<p>It takes true wisdom, however, to know whether to step out into the crosswalk when you see oncoming cars pummeling down the pavement. In these past few days, I&#8217;ve seen it happen both ways&#8211; plenty of cars speeding by, oblivious to the implications of these new signs, and I&#8217;ve witnessed some brave souls strike out into the road with great faith that the cars will, in fact, slow down enough for them to arrive safely on the other side.</p>
</div>
<div style="text-align: left;">
<p>Wisdom is essential in leadership- knowing when to step out in boldness and take risks, and knowing when to cautiously hold back, waiting until the opportunity is just right.</p>
</div>
<div style="text-align: left;">
<p><strong><br />
</strong></p>
<p class="note"><strong>What snapshots of leadership qualities have you observed in your everyday environment?</strong></p>
<p><strong> </strong><strong> </strong></p>
</div>
<p><strong> </strong></p>
<p><strong> </strong></p>
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		<item>
		<title>Not Just a Slogan</title>
		<link>http://juicypombits.com/not-just-a-slogan?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=not-just-a-slogan</link>
		<comments>http://juicypombits.com/not-just-a-slogan#comments</comments>
		<pubDate>Fri, 22 Apr 2011 17:36:26 +0000</pubDate>
		<dc:creator>Tammy</dc:creator>
				<category><![CDATA[Bits of Albanian Culture]]></category>
		<category><![CDATA[Bits of History]]></category>
		<category><![CDATA[Bits of Leadership]]></category>
		<category><![CDATA[Random Bits]]></category>
		<category><![CDATA[Easter]]></category>
		<category><![CDATA[Elections]]></category>
		<category><![CDATA[Humility]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Sacrifice]]></category>
		<category><![CDATA[Slogan]]></category>
		<category><![CDATA[Tirana]]></category>

		<guid isPermaLink="false">http://juicypombits.com/?p=462</guid>
		<description><![CDATA[If you were to be visiting Albania this week, you’d be sure to notice posters draping city buildings and dotting the sidewalks that advertise local elections to be held on May 8th. Two campaign slogans have stood out to me: Slogan #1: “E vetmja rrugë për Tiranën, e vetmja rrugë për Shqipërinë.” Translation: &#8220;The only way [...]]]></description>
			<content:encoded><![CDATA[<p></p><!-- Start Shareaholic LikeButtonSetTop --><!-- End Shareaholic LikeButtonSetTop --><p style="text-align: center;"><a href="http://juicypombits.com/wp-content/uploads/2011/04/Rama1.jpg"><img class="frame aligncenter" title="Slogan 1" src="http://juicypombits.com/wp-content/uploads/2011/04/Rama1.jpg" alt="" width="244" height="327" /></a></p>
<p style="text-align: left;">If you were to be visiting Albania this week, you’d be sure to notice posters draping city buildings and dotting the sidewalks that advertise local elections to be held on May 8th.<br />
<a href="http://juicypombits.com/wp-content/uploads/2011/04/Basha1.jpg"><img class="frame alignright" title="Slogan 2" src="http://juicypombits.com/wp-content/uploads/2011/04/Basha1.jpg" alt="" width="270" height="334" /></a></p>
<p>Two campaign slogans have stood out to me:</p>
<ul>
<li><strong>Slogan #1</strong>: “E <span style="text-decoration: underline;">vetmja</span> rrugë për Tiranën, e <span style="text-decoration: underline;">vetmja</span> rrugë për Shqipërinë.” Translation:<br />
<strong>&#8220;The<em> only</em> way for Tirana, the <em>only</em> way for Albania.&#8221;</strong></li>
</ul>
<ul>
<li><strong>Slogan #2</strong>: “Ju jeni të parët. Tirana është e para.&#8221; Translation:<br />
<strong>&#8220;You are first. Tirana is first.&#8221;</strong></li>
</ul>
<p>Very bold declarations, don’t you think? Especially claiming to be “the <span style="text-decoration: underline;">only</span> way&#8221; for Tirana.</p>
<p>And, it is a rare event in Albania to see Slogan #2 put into action. (“You are first, Tirana is first”).</p>
<p>In fact, if you ask most Albanians, they’d readily agree that politicians seem to have only one thing in mind—personal advancement resulting in material gain.</p>
<p>As Christians around the world reflect on the meaning of Easter this week, I too, remember the One who did not paint the city with gutsy campaign slogans or empty promises, but who demonstrated what it truly means to lead by serving and to love by sacrificing.</p>
<p>Jesus claimed in John 14:6, “I am the <span style="text-decoration: underline;">Way</span>, the Truth and the Life. No one comes to the Father except through Me.”</p>
<p>Those are radical words. Even for Jesus. Many people today balk at that statement.</p>
<p style="text-align: center;">Yet Jesus bodily and painfully demonstrated that He put:</p>
<p style="text-align: center;">You,<br />
Me,<br />
Tirana,<br />
Albania,<br />
and the <em>whole world</em></p>
<h3 style="text-align: center;"><em><strong>FIRST</strong></em></h3>
<p><em><strong><br />
</strong></em></p>
<p style="text-align: center;">when He died on the cross in our place,</p>
<p style="text-align: center;">taking our sins upon Himself,</p>
<p style="text-align: center;">experiencing the worst kind of death,</p>
<p style="text-align: center;">so that we could fellowship with the Father</p>
<p style="text-align: center;">and experience eternal life.</p>
<p><em> </em></p>
<p><em> </em></p>
<p><em> </em>The Apostle Paul describes this radical kind of ‘putting others first’ in Philippians 2:3-8:</p>
<p style="text-align: center;">“Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others. In your relationships with one another, have the <span style="text-decoration: underline;">same mindset</span> as Christ Jesus:</p>
<p style="text-align: center;">Who, being in very nature God,<br />
did not consider equality with God something to be used to his own advantage;<br />
rather, he made himself nothing<br />
by taking the very nature of a servant,<br />
being made in human likeness.<br />
And being found in appearance as a man,<br />
he humbled himself<br />
by becoming obedient to death—<br />
even death on a cross!”</p>
<p style="text-align: left;"><strong>It wasn’t just a slogan for Jesus.</strong></p>
<p>He embodied true humility, servanthood, unconditional love, &amp; sacrifice. In doing so, Jesus became<strong> the</strong> <strong><span style="text-decoration: underline;">only</span> Way</strong>, <strong>the <span style="text-decoration: underline;">onl</span><span style="text-decoration: underline;">y</span> Hop<em>e</em></strong> for our broken cities and our sin-marred lives.</p>
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		<title>The Dark Side of Albania: Blood Feuds</title>
		<link>http://juicypombits.com/the-dark-side-of-albania-blood-feuds?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-dark-side-of-albania-blood-feuds</link>
		<comments>http://juicypombits.com/the-dark-side-of-albania-blood-feuds#comments</comments>
		<pubDate>Fri, 29 Oct 2010 14:33:13 +0000</pubDate>
		<dc:creator>Tammy</dc:creator>
				<category><![CDATA[Bits of Albanian Culture]]></category>
		<category><![CDATA[Bits of History]]></category>
		<category><![CDATA[Albania]]></category>
		<category><![CDATA[Blood Feuds]]></category>
		<category><![CDATA[Dritan Prroj]]></category>
		<category><![CDATA[Forgiveness]]></category>
		<category><![CDATA[Kanun]]></category>
		<category><![CDATA[Revenge]]></category>
		<category><![CDATA[Vendetta]]></category>

		<guid isPermaLink="false">http://juicypombits.com/?p=421</guid>
		<description><![CDATA[Imagine thinking each day that this may truly be your last day on earth. Imagine kissing your wife and kids goodbye in the morning with a lurch in your stomach as you wonder if you&#8217;ll be alive to hold them again in the evening. Imagine looking over your shoulders and wondering if you are being [...]]]></description>
			<content:encoded><![CDATA[<p></p><!-- Start Shareaholic LikeButtonSetTop --><!-- End Shareaholic LikeButtonSetTop --><p style="text-align: left;"><a href="http://juicypombits.com/wp-content/uploads/2010/10/kunder_gjakmarrjes.jpg"><img class="aligncenter size-large wp-image-426" title="Kunder Gjakmarrjes: &quot;Against the Vendetta&quot;" src="http://juicypombits.com/wp-content/uploads/2010/10/kunder_gjakmarrjes-1024x640.jpg" alt="" width="491" height="307" /></a>Imagine thinking each day that this may truly be your last day on earth. Imagine kissing your wife and kids goodbye in the morning with a lurch in your stomach as you wonder if you&#8217;ll be alive to hold them again in the evening. Imagine looking over your shoulders and wondering if you are being followed as you go to the store, to church, or to pick up your kids from school. Imagine risking your life every time you dare venture outside your home, all because of another man&#8217;s actions, whether intentional or accidental, that left someone dead.</p>
<p>This was Pastor Dritan (Tani) Prroj&#8217;s daily reality, as he stepped outside of his home in order to preach the Gospel, shepherd his flock in the church he was pastoring and serve his fellow citizens in the northern city of Shkoder. He found himself in these circumstances not because of anything he himself had done, but due to a bar room brawl five years ago which resulted in his uncle killing a young man. The uncle&#8217;s actions automatically brought the 23 male members of his extended family, including Tani, into a &#8216;blood feud&#8217;, making them a target of reciprocation for the victim&#8217;s family.</p>
<p>The majority of those who are involved in a blood feud choose the route of isolation and self-imprisonment at home, the only safe place dictated by blood feud codes (<a title="explanation of the Kanun or traditional laws" href="http://en.wikipedia.org/wiki/Kanun" target="_blank">Kanun</a>) where a person cannot be harmed or hunted down. Women and children are also exempt from the blood feud, though they still fear for the lives of their beloved fathers, husbands, brothers, and sons over the age of 15 who are explicit targets should they leave the safety of their home, even for an errand like buying milk from the store. Dreams of a normal life are shattered for these families&#8211; many children are kept home from school regardless of the code and their childhoods are void of friends, social events, sports and normal activities that every child longs to take part in.</p>
<p>Yes, it is the 21st century and yet blood feuds are a tangible experience for hundreds of familiies throughout Albania. It is estimated that there are 1450 families literally captive in their own homes because they are caught in the middle of a blood feud and have no way to escape its grip until the score becomes even. But ultimately it is a vicious cycle, one that never ends because with each life taken there is more ‘blood’ to avenge and little chance of families ever becoming free.</p>
<p>Initially, Tani too remained in isolation the first few years when the blood feud enveloped him and all his male relatives, though he continued to minister to his congregation from home. Given an opportunity to serve as pastor in England, Tani moved his family there but as they started to settle in, Tani sensed God calling him to continue to minister in his hometown back in Albania. Though limiting his time in public where he was an open target, Tani was active in serving the community and this past winter he led the distribution of humanitarian aid provided when floods encompassed the villages near Shkoder,causing many to be without homes, food, or clothes.</p>
<p>Tragically, three weeks ago, on October 8th, Tani was gunned down in broad daylight in a populated market and cafe area after leaving the church office to pick up his children from school. His 9 and 7-year old were left waiting, not knowing that the morning hugs and kisses with their daddy were to be their last embrace from him, this side of heaven.<a href="http://juicypombits.com/wp-content/uploads/2010/10/Tani-his-two-children.jpg"><img class="size-full wp-image-430 alignright frame" title="Tani &amp; his two children" src="http://juicypombits.com/wp-content/uploads/2010/10/Tani-his-two-children.jpg" alt="" width="253" height="190" /></a></p>
<p>Tani had his Bible in one hand along with his briefcase, which inside contained a written plan with ideas on how to combat this blood feud <em>Kanun</em> that has ingrained the idea of ‘rightful’ revenge in many Albanian minds who believe that following the code somehow supercedes waiting for 21st century law to hand out justice. The code is so strong that there is pressure on young men to take revenge for a family member’s blood (death) even if they themselves don’t want to. It is all about a family’s honor.</p>
<p>Last week on a TV program highlighting this archaic phenomenon, a local pastor involved in prison ministry told of a young man who was serving a prison sentence for having avenged the blood of his brother. When asked how he could kill someone at such a young age, his answer was shocking and heartbreaking. “For all these years, every single day my mother would curse me while eating, saying that I was having a homemade meal while my bother was ‘eating’ dust in the ground. Though in prison, somehow I feel I am more free.”</p>
<p>Pastor Tani’s death has been a wake-up call for the church in Albania and everyday citizens to stand up and bring attention to this code that still dominates the land and leaves hundreds of individuals cut off from society and fearing for their lives.</p>
<p>Last Saturday hundreds of evangelical Christians gathered at Mother Teresa Square on the main boulevard of town to peacefully rally on behalf of those who are entrapped in this violent cycle of revenge. In a solemn service several pastors spoke beseeching the government to open its eyes to this crisis and take action. Prayers were offered and 2 hymns were sung—the <a title="Albania's national anthem, sung by Juliana Pasha" href="http://bit.ly/a4eJhB" target="_blank">Albanian national anthem</a> and the best-known Christian hymn, Amazing Grace.</p>
<p style="text-align: center;"><a href="http://juicypombits.com/wp-content/uploads/2010/10/po-jetes-kunder-gjakmarrjes1.jpg"><img class="aligncenter size-full wp-image-439" title="Say &quot;No&quot; to Blood Feuds, &quot;Yes&quot; to Life" src="http://juicypombits.com/wp-content/uploads/2010/10/po-jetes-kunder-gjakmarrjes1.jpg" alt="" width="450" height="324" /></a></p>
<p style="text-align: center;"><a href="http://juicypombits.com/wp-content/uploads/2010/10/want-to-live-free1.jpg"><img class="aligncenter size-full wp-image-445" title="&quot;I want to live free&quot;" src="http://juicypombits.com/wp-content/uploads/2010/10/want-to-live-free1.jpg" alt="" width="480" height="266" /></a></p>
<p style="text-align: center;"><a href="http://juicypombits.com/wp-content/uploads/2010/10/40885_1528953017888_1056594776_31201785_252650_n1.jpg"><img class="aligncenter size-full wp-image-443" title="Rally against blood feuds" src="http://juicypombits.com/wp-content/uploads/2010/10/40885_1528953017888_1056594776_31201785_252650_n1.jpg" alt="" width="472" height="344" /></a></p>
<p>Especially powerful and heartwrenching were the words of Tani’s wife, Elona, who spoke eloquently and passionately, emboldened by God’s grace and strength to implore all those listening to put an end to the tragedy of blood feuds through forgiveness. “True revenge&#8230;is in forgiving.&#8221;</p>
<p style="text-align: left;">Those words signify that with Tani’s death, this particular blood feud has come to an end, bringing release for the other male members of Tani’s family that were in hiding. Forgiveness is the only way to break the cycle of revenge.</p>
<p>Philip Yancey states in his book, <em>What’s So Amazing About Grace</em>: <strong><em>“The strongest argument for forgiveness is the alternative, a permanent state of unforgiveness.”</em></strong></p>
<p>For Albania’s blood feud crisis &#8211; that quote could read—<span style="color: #800000;"><em><strong>“The strongest argument for forgiveness is the alternative, a permanent state of blood feuds and vendettas, leaving lives shattered &amp; broken and people hurting, hiding, fearing&#8230; not truly living.”</strong></em></span></p>
<p>In one sense, Tani’s death is reflective of the Savior he loved and lived for, because in death, he set the male members in his family free from the blood fued cycle so that they can now live in the open. Similarly, Jesus’ death sets us free from the cycle of sin and isolation from God, and we no longer fear death, but rather experience true life in Him.</p>
<p><a href="http://juicypombits.com/wp-content/uploads/2010/10/Pastor-Tani.jpg"><img class="alignleft size-full wp-image-448" title="Pastor Tani, free in Christ" src="http://juicypombits.com/wp-content/uploads/2010/10/Pastor-Tani.jpg" alt="" width="517" height="427" /></a></p>
<p>May God bring many stories of redemption through Tani’s example in both life and death, and may thousands of Albanians experience the freedom that he had found through a personal relationship with Jesus.</p>
<h6>For a better understanding of Blood Feuds from Tani&#8217;s perspective in an article published just before his death, <a title="Explanation of Blood Revenge in Albania" href="http://bit.ly/9pYmPP" target="_blank">click here</a>.</h6>
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		<title>Buyer Beware: No &#8220;Money Back Guarantees&#8221;</title>
		<link>http://juicypombits.com/buyer-beware-no-money-back-guarantees?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=buyer-beware-no-money-back-guarantees</link>
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		<pubDate>Tue, 03 Aug 2010 15:58:38 +0000</pubDate>
		<dc:creator>Tammy</dc:creator>
				<category><![CDATA[Bits of Advice]]></category>
		<category><![CDATA[Bits of Albanian Culture]]></category>
		<category><![CDATA[Albania]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business as mission]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[exchange]]></category>
		<category><![CDATA[mattress]]></category>
		<category><![CDATA[money]]></category>
		<category><![CDATA[refund]]></category>
		<category><![CDATA[shopping]]></category>

		<guid isPermaLink="false">http://juicypombits.com/?p=391</guid>
		<description><![CDATA[While I purpose to keep the focus of this blog on positive, savorful things about Albania, certainly there are realities of living in Albania that I don&#8217;t always savor. For those traveling to Albania for any length of time, it may be helpful to understand some of these not-to-be-savored situations. One aspect is buying products [...]]]></description>
			<content:encoded><![CDATA[<p></p><!-- Start Shareaholic LikeButtonSetTop --><!-- End Shareaholic LikeButtonSetTop --><p>While I purpose to keep the focus of this blog on positive, savorful things about Albania, certainly there are realities of living in Albania that I don&#8217;t always savor.</p>
<p>For those traveling to Albania for any length of time, it may be helpful to understand some of these not-to-be-savored situations.</p>
<p>One aspect is buying products in Albania&#8211; a good motto for businesses here would be: <span style="color: #000080;"><em><strong>&#8220;Once you pay for it, it&#8217;s yours for keeps.&#8221;</strong></em></span> (ie. No refunds allowed!).</p>
<p>While a few stores have begun to implement an &#8216;exchange policy&#8217;, (within 3-14 days) the incredible return policies where you actually get your money back are almost non-existent here. (One of the things I love about the U.S.&#8211; great customer service!)</p>
<p>This means you have to make up your mind completely before you make the purchase, because after you pass the cash register threshold, there&#8217;s no turning back. (A challenge for those of us who are indecisive).</p>
<p>Just the other day <a href="http://juicypombits.com/about" target="_blank">TCLH</a> and I bought a mattress for our guest bedroom. There were two stores in the mall right next to each other that sold mattresses. At both stores the sales ladies spewed off a bunch of mattress vocabulary terms in Albanian about the types of materials used to make these ‘very comfortable’ and hygiene-friendly mattresses. After viewing the possibilities, we went back to the first store where we ultimately made our purchase. The mattress came the next day&#8211; upon first glance it seemed fine, but upon scrutinizing it more closely, we saw that there were many places where the stitching was poorly done and that with some use, the cover could easily tear apart. TCLH called the store and they said they would send another one the next morning. <a href="http://juicypombits.com/wp-content/uploads/2010/08/mattress.jpg"><img class="alignright size-medium wp-image-396" title="mattress" src="http://juicypombits.com/wp-content/uploads/2010/08/mattress-300x156.jpg" alt="" width="300" height="156" /></a></p>
<p>When the 2nd one arrived, my husband inspected it at the delivery van and saw that it had the same problem, so he refused to take it. The salesperson reassured us on the phone that they would send another one over the next couple of days&#8211; &#8220;<em>not to worry, you will be completely satisfied with this mattress</em>&#8220;. Though I secretly hoped they might give us our money back because I was torn between the first and second store mattress options and was feeling the onset of buyer&#8217;s remorse, my Albanian friends all heartily agreed&#8211; &#8220;They will never give you your money back.&#8221;</p>
<p>Thus, in order to have successful shopping experiences and avoid buyer&#8217;s remorse  in Albania, here are a few tips:</p>
<ol>
<li><strong><span style="color: #000080;">Check out as many options as possible</span> </strong>(this will require time to investigate all the options&#8211; be patient with the process)</li>
<li><strong><span style="color: #000080;">Ask friends for their recommendations</span></strong> about similar products they&#8217;ve purchased that they have been pleased with. (Word of mouth is probably the best way of advertising in Albania)</li>
<li><strong><span style="color: #000080;">Ask if there is a warranty</span></strong>, and have it spelled out what it really means. (Most likely there won&#8217;t be any possibility of getting your money back, though you may be able to exchange for a different product within their store).</li>
<li><strong><span style="color: #000080;">Sleep on your decision</span></strong> overnight</li>
<li>Go to the store and <strong><span style="color: #000080;">make your purchase in fait</span><span style="color: #000080;">h</span></strong></li>
</ol>
<p>One of the reasons TCLH and I are pursuing &#8216;business as mission&#8217; in Albania through our engraving business is that we want to do business differently&#8211; to show that our faith is interconnected to the way we relate to customers and handle business decisions and transactions. We want customers to be so delighted with their experience at our store that they will spread the word about our business. Thus, there have been times when we&#8217;ve either re-done a product or given a full refund if a customer wasn&#8217;t fully satisfied. (Definitely &#8220;going against the flow&#8221; in the Albanian business culture!)</p>
<p>**<strong><em><span style="color: #000080;">On a positive note</span></em></strong>, the mattress store did bring a 3rd mattress yesterday and it seems to be better quality than the first two (no obvious defects). We will see how well our guests sleep on it&#8211; my mom gets to try it for the first time tonight! Sweet Dreams Mom!</p>
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