While I purpose to keep the focus of this blog on positive, savorful things about Albania, certainly there are realities of living in Albania that I don’t always savor.

For those traveling to Albania for any length of time, it may be helpful to understand some of these not-to-be-savored situations.

One aspect is buying products in Albania– a good motto for businesses here would be: “Once you pay for it, it’s yours for keeps.” (ie. No refunds allowed!).

While a few stores have begun to implement an ‘exchange policy’, (within 3-14 days) the incredible return policies where you actually get your money back are almost non-existent here. (One of the things I love about the U.S.– great customer service!)

This means you have to make up your mind completely before you make the purchase, because after you pass the cash register threshold, there’s no turning back. (A challenge for those of us who are indecisive).

Just the other day TCLH and I bought a mattress for our guest bedroom. There were two stores in the mall right next to each other that sold mattresses. At both stores the sales ladies spewed off a bunch of mattress vocabulary terms in Albanian about the types of materials used to make these ‘very comfortable’ and hygiene-friendly mattresses. After viewing the possibilities, we went back to the first store where we ultimately made our purchase. The mattress came the next day– upon first glance it seemed fine, but upon scrutinizing it more closely, we saw that there were many places where the stitching was poorly done and that with some use, the cover could easily tear apart. TCLH called the store and they said they would send another one the next morning.

When the 2nd one arrived, my husband inspected it at the delivery van and saw that it had the same problem, so he refused to take it. The salesperson reassured us on the phone that they would send another one over the next couple of days– “not to worry, you will be completely satisfied with this mattress“. Though I secretly hoped they might give us our money back because I was torn between the first and second store mattress options and was feeling the onset of buyer’s remorse, my Albanian friends all heartily agreed– “They will never give you your money back.”

Thus, in order to have successful shopping experiences and avoid buyer’s remorse  in Albania, here are a few tips:

1. Check out as many options as possible (this will require time to investigate all the options– be patient with the process)
2. Ask friends for their recommendations about similar products they’ve purchased that they have been pleased with. (Word of mouth is probably the best way of advertising in Albania)
3. Ask if there is a warranty, and have it spelled out what it really means. (Most likely there won’t be any possibility of getting your money back, though you may be able to exchange for a different product within their store).
4. Sleep on your decision overnight
5. Go to the store and make your purchase in faith

One of the reasons TCLH and I are pursuing ‘business as mission’ in Albania through our engraving business is that we want to do business differently– to show that our faith is interconnected to the way we relate to customers and handle business decisions and transactions. We want customers to be so delighted with their experience at our store that they will spread the word about our business. Thus, there have been times when we’ve either re-done a product or given a full refund if a customer wasn’t fully satisfied. (Definitely “going against the flow” in the Albanian business culture!)

**On a positive note, the mattress store did bring a 3rd mattress yesterday and it seems to be better quality than the first two (no obvious defects). We will see how well our guests sleep on it– my mom gets to try it for the first time tonight! Sweet Dreams Mom!

One of the most distinguishing and charming characteristics of the Albanian people is their wonderful hospitality.

Albanians treat their guests like royalty. When visiting an Albanian home, even just for a coffee, they will bring out a smorgasbord of goodies- chocolates, candies and caramels, something cold to drink like juice or soda, Turkish coffee to follow, a sweet liquor for the women and of course, Albanian “raki” for the men.  As your visit lasts a couple hours, the hostess will keep bouncing back into the kitchen to get fruit and salty snacks like pretzels and peanuts.

If you are visiting an Albanian family for dinner, don’t be surprised if they give you the best part of the meat, like the lamb’s head (with eyeballs still attached). This is the considered the choicest part and goes to the most important person at the table, which is YOU, their guest.

In the villages, you may find the hostess bringing in a basin to wash your feet and/or hands before you sit down for a meal.

The way Albanians kick off a visit when you sit down in their homes is by toasting to your health and happiness, saying “Gezuar” (guzz- u’- are) which you repeat after them and then clink your raki glasses together. They don’t expect you to necessarily drink their throat-burning specialty drink, but in order for the host to feel like he can drink freely, you at least need to bring the glass to your lips. If you don’t touch your drink or your food, then neither will the host/hostess feel the freedom to do so.

Albanians are very generous, not only in the abundant snacks or meal they set before you, but also in wanting to give you something to remember them by. I remember many years ago when I was living in Korca, a southeastern city, when my mom came to visit me in Albania. We went to my next door neighbor’s for a visit and had a very memorable evening. As we were getting ready to go, Frida, our hostess, left the room for a moment and then came back with a beautiful silver spoon that she wanted my mom to have. It was an antique heirloom from Frida’s family. Even as my mom tried to refuse this generous and touching gift, they emphatically insisted that she keep it.

A word of advice here: be careful about complimenting too many things (like ornaments, decorations, etc.) in an Albanian home. Their hospitality, generosity and desire to please you as their guest may compel them to give you the very thing you are complimenting. For example, let’s say you like a painting on their wall and praise them for how beautiful it is– don’t be surprised if they actually give it to you as you are leaving.

Can you imagine if this endearing aspect of Albanian hospitality played out in a similar fashion in American homes?? “Wow, I really like your Plasma 54″ Flat Screen Television” you comment during a visit to a new friend’s home…(hint hint). Nope, no bite.

Well, this is a very unique characteristic to the Albanian culture and one that makes indelible impressions upon all those who visit this lovely country! I often tell people that Albania is a like a magnet– once you visit this country and spend time with Albanians in their homes, you’ll be drawn back to visit again and again.

Photo courtesy of: Gaston Thauvin

Two weekends ago, TCLH and I took a road trip to Patras and Athens, Greece. Patras is about 9 hours from Tirana whereas Athens is about 2.5 hours beyond that.

In Patras we stayed with two of TCLH’s cousins who have lived there for over 18 years. I asked the wife of one cousin who had lived there 6 years (since getting married) if she enjoyed the beaches around Patras, knowing that many of the Greek beaches are fabulous vacation spots. To my surprise, she answered, “I’ve never been to the beach.”  I could hardly believe my ears.

The next day, we traveled to Athens and my hubby’s cousin accompanied us to show us the sights. While hiking up to the Acropolis, laughing he revealed how he had never actually hiked up to the Acropolis in all of his years of living there.

People from all over the world travel on planes anywhere from 8 – 20 hours to see these ancient and renown ruins of Greece. And yet those who live there may not even give them a second thought, much less take the time to visit and enjoy them.

TCLH and I have reflected on the fact that even though we’ve lived in Tirana for many years, we’ve never been to the National Museum that so many foreigners visit during their short stay in Albania.

Why is it that, those things we have easily accessible, we take the most for granted?

Do we truly treasure the things that are readily available– whether material things, natural wonders, or even relationships with family and friends living nearby?

Are we grateful for the rich relationships we have in our lives or only come to realize how precious they are when they are gone?

What things or people or places are you taking for granted? Have you visited some of the nearby ‘treasures’ (art galleries, botanical gardens, skyscrapers, museums, etc.) at your doorstep?

You don’t have to wait for Aunt Betty to come visit to go see the Sears Tower’s new skywalk– take time to savor these ‘doorstep treasures’ with loved ones today!

One of the distinguishing sights you’ll see on your first visit to Albania are the numerous concrete bunkers or pillboxes dotting the landscape. During Communism over 750,000 of these bunkers were built to provide protection from potential enemy invasion.

As an American living in Albania I’m continually fascinated by these bunkers. Whenever I travel to different cities, I’m enraptured as I gaze on them, sometimes surprised by their placement, high up on mountains tops, or their arrangement, seeing several in a row just a few feet apart. I’ve seen the creativity of Albanians who have put them to good use– building a garden around a bunker or with the very large ones constructing a coffee shop, restaurant or night club.

I asked TCLH how he viewed the bunkers when he was growing up and he said they were a “child’s playground” in which he and his friends forged their childhood memories.

For the older generation, these bunkers at one time symbolized strength, protection, refuge, indestructibility…

But with the passing of Communism, they serve only to remind Albanians of a past era ruled by a dictator who sought to keep them isolated from the outside world and fearful of imperialistic enemies.

When I reflect on a true refuge and source of protection in today’s world of conflict, war and natural disasters, verses from Psalm 46:1-2 bring comfort and encouragement to my heart:

“God is our refuge and strength, always ready to help in times of trouble. So we will not fear, even if earthquakes come and the mountains crumble into the sea.”

Unlike the bunkers of Albania that lie in waste scattered across the country, God is an ever-present fortress and sanctuary for us… He is eternal, His power is awesome, His promises are true. He invites us daily to take shelter in His presence and receive grace and strength for all of our needs.

“O my people, trust in Him at all times. Pour out your heart to Him, for God is our refuge.” (Ps. 62:8)